At Green Vacations, we operating through https://www.greenvacations.co, we strive to provide transparent and hassle-free travel booking services. This Cancellation & Refund Policy outlines the terms and conditions under which bookings made through our platform may be canceled, amended, or refunded.
By making a reservation or booking a travel package through our website, you agree to the terms outlined below.
1. Booking & Payments
Deposits: Any deposit paid to secure a vacation package, hotel, tour, or activity is non-refundable unless explicitly stated otherwise in your booking agreement.
Full Payment: Full payment must be completed by the due date specified during checkout. Failure to pay the balance on time may result in automatic cancellation of your reservation without a refund of the initial deposit.
2. Customer-Initiated Cancellations
Cancellation requests must be submitted in writing via email to INFO.GREENVACATIONS@GMAIL.COM. Cancellations by phone or social media are not accepted.
Refund amounts depend on how far in advance notice is received prior to the scheduled departure or check-in date:
| Cancellation Notice Received | Refund Percentage |
| 30+ days prior to departure | 100% refund (minus processing fees / non-refundable deposit) |
| 15–29 days prior to departure | 50% refund |
| 7–14 days prior to departure | 25% refund |
| Less than 7 days / No-Show | 0% refund (Non-refundable) |
Note: Third-party supplier policies (e.g., airlines, specific hotels, cruise operators) may override the general timeline above. Any non-refundable portions imposed by suppliers cannot be recovered by [Your Company Name].
3. Flight Bookings & Non-Refundable Services
Airlines: Flight bookings are subject to the specific rules and restriction policies of the operating airline. Most promotional or discounted airfares are completely non-refundable.
Third-Party Excursions & Special Events: Tickets for special events, seasonal tours, non-refundable hotel rates, and custom private excursions are strictly non-refundable once booked.
4. Cancellations by Suppliers or Green Vacations
In the rare event that a travel provider, tour guide, resort, or airline cancels a service, or if we are forced to cancel your trip due to unforeseen operational issues:
You will be offered an alternative travel date or comparable replacement package at no extra cost.
If no acceptable alternative is available or agreed upon, you will receive a full refund or a travel credit voucher for the full amount paid, minus any non-recoverable third-party fees.
5. Force Majeure & Unforeseen Events
We are not liable for cancellations, delays, or failure to perform obligations caused by circumstances beyond our reasonable control (Force Majeure), including but not limited to:
Acts of God, severe weather, natural disasters (hurricanes, earthquakes, floods).
Government regulations, border closures, travel advisories, or visa bans.
Civil unrest, strikes, terrorism, or war.
Public health emergencies, pandemics, or epidemics.
In such events, refunds are strictly subject to what we can recover from our end travel suppliers. We strongly advise all travelers to purchase comprehensive Travel Insurance.
6. Travel Insurance Recommendation
We strongly recommend that all travelers purchase adequate travel insurance covering trip cancellation, trip interruption, medical emergencies, lost baggage, and unforeseen travel disruptions.
Green Vacations is not an insurance provider, and travel insurance must be purchased separately.
7. Refund Processing Time
Once a refund request is approved, it will be processed using the original method of payment within 7 to 14 business days.
Depending on your card issuer or banking institution, it may take an additional 3 to 10 business days for the funds to reflect in your account.
Processing fees (e.g., credit card processing fees, bank wire transfer fees) charged at the time of initial booking are non-refundable.
8. Modifications & Date Changes
Requests to change dates, passenger names, or package details must be made in writing. Date changes are subject to availability and may incur a change fee of ₹500 per booking, plus any price difference charged by airlines, hotels, or tour operators.
9. Contact Us
If you have any questions regarding this policy or need assistance with a cancellation or refund request, please reach out to us:
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